Hi guys,
I have a 2011 Jeep Grand Cherokee that is having problems with the transmission kicking (feels like the car is rear-ended) in between shifting gears from 1st to 2nd. The dealership is saying that they've replicated the issue, but that it's functioning as designed and is caused by a "sensor that puts the car in the correct gear". Their statement is that this occurs with all 2011 - 2014 vehicles and that it's even worse in the newer years with the 8 speed transmission. I can't imagine Jeep/Chrysler wants their service folks throwing out that as a sales pitch. :mad:
I previously took the car in for this same issue about 3 months ago and they did a software update based on a bulletin for this exact issue. Now they're saying that it's working as designed. What is the best way to contact Jeep/Chrysler about this issue if the dealership isn't resolving the problem?
I have a 2011 Jeep Grand Cherokee that is having problems with the transmission kicking (feels like the car is rear-ended) in between shifting gears from 1st to 2nd. The dealership is saying that they've replicated the issue, but that it's functioning as designed and is caused by a "sensor that puts the car in the correct gear". Their statement is that this occurs with all 2011 - 2014 vehicles and that it's even worse in the newer years with the 8 speed transmission. I can't imagine Jeep/Chrysler wants their service folks throwing out that as a sales pitch. :mad:
I previously took the car in for this same issue about 3 months ago and they did a software update based on a bulletin for this exact issue. Now they're saying that it's working as designed. What is the best way to contact Jeep/Chrysler about this issue if the dealership isn't resolving the problem?
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